Refund policy

Return and Refund Policy for Discover Coffee

Last Updated: [23.11.2023]

Thank you for choosing Discover Coffee. We take pride in providing you with high-quality coffee beans and products. Please review our return and refund policy below.

1. Returns

1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the order. We will provide instructions on how to return the item. Upon inspection and verification of the damage or defect, we will offer a replacement or a refund.

1.2. Incorrect Product Received: If you receive the wrong product, please notify us within 7 days of receiving the order. We will arrange for the correct item to be shipped to you, and we may provide instructions on returning the incorrect product.

1.3. Quality Concerns: We are committed to delivering premium quality coffee beans. If you have concerns about the quality of our products, please contact us with details, and we will work with you to address the issue.

2. Refunds

2.1. Refund Eligibility: Refunds may be issued under the following circumstances:

  • Damaged or defective products.
  • Incorrect products received.
  • Quality concerns verified by our team.

2.2. Refund Process: Upon approval of a refund, we will process the refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and a new order can be placed.

4. Contact Us

If you have any questions about our return and refund policy, please contact our customer service team at discovercoffee.shop@gmail.com or 6011 6290 1313.

5. Changes to this Policy

We reserve the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Discover Coffee for your coffee needs!