SHIPPING COVID-19 RELATED DELAYS
However, we have made updates at the roastery to ensure orders are processed as quickly as possible.
Orders placed online by 3:00pm will be packed by our Logistics team the next business day.
International Shipping – We offer the choice Aramex , Fedex and DHL beyond our home delivery territory. Orders are picked up the next day they are packed. We reserve the right to choose the most efficient shipping partner based on the delivery location. Due to high volumes and shipping partner delays, you may experience slower than normal delivery times.
For more information about delivery times, please contact your shipping provider for updates to their services related to COVID-19.
We are now offering FREE shipping for all orders over RM100 for West Malaysia.
Where do you roast your coffee?
We have roasting facilities in Kuala Lumpur, always roasting to order except blend. We roast every Wednesday & Sunday.
Do you offer dark, medium, and light roasts?
We develop coffees to be as sweet and clean as they can be, and we offer profiles that fit everyone’s tastes.
What’s the difference between a blend and a single-origin coffee?
Single-origin coffees are sourced from a specific place, whether estates, family-owned farms, or communities served by farmer organizations. Blends showcase coffees from different places that we combine with great care and intention so they can work in concert to highlight a distinct flavor.
How do I brew coffee at home?
We have guides for pour over, cold brew, AeroPress, espresso, French press, and automatic drip coffee.
What is Specialty Coffee?
All of our coffees are specialty grade, which according to the Specialty Coffee Association (SCA) means it has received a grading of 80-points or higher on a 100-point grading system. For us, specialty is from seed to cup with our passion.
Most of our coffees follow a Direct Trade sourcing model by visiting the country of origin and purchasing beans directly from the growers.
SHOPPING & SHIPPING
How do I buy your coffee?
On our website, in one of our retail locations, or through one of our wholesale partners. Where are you located? We can help guide you to the nearest location.
Do you ship internationally?
Yes, we do. Should you have further questions please contact our Customer Experience team at email@example.com
What are my options for subscriptions?
We have a variety of subscription options. You can choose from here.
How do I buy wholesale?
Please visit our Wholesale Support page.
What is the best way to store my coffee?
For optimal freshness, we suggest storing our coffee at room temperature in an airtight container, or in the original Discover coffee bags, which are designed with one-way degassing valves and zipper seals to lock in freshness.
When my coffee will be ship?
Our roast date will in every Wednesday&Sunday, we will ship your coffee in follow roasting date.
How to read our label?
We love coffee, and appreciate the nuance of every bean. We also understand everyone's palate and taste preferences vary. To help you find the perfect cup, we share the following details on our bags and labels;
Details about the farm (the country, region,) and the coffee itself (the varietal and processing methods) can be found on every bag of single origin coffee
Our roasting team cup our coffee daily for quality and consistency. A set of 3 distinct tasting notes are decided prior to the release of each coffee, the first 2 describe taste and the 3rd describes the texture
We roast, bag and ship our coffee on the same day and recommend drinking your coffee fresh, ideally within 3 months
For further information around aging times look at the parameter guides provided for each coffee.
We Full payment of course fees is required to confirm your seat in the course. Registrations will be considered void within 7 days of registration if the payment has not been made.
Any cancellations one week before the course will result in 50% penalty and any rescheduling will be subject to approval and consideration from management.
SCA Examinations are optional for students, so you can always decide if you want to take the examination later during the course.
However, if you have already made payment for the examination, there will be no refunds.