SHIPPING COVID-19 RELATED DELAYS
However, we have made updates at the roastery to ensure orders are processed as quickly as possible.
Orders placed online by 3:00pm will be packed by our Logistics team the next business day.
Local Delivery – Orders within West Malaysia delivered by our couriers 2 business day after the order is packed. Home delivery territory is subject to change.
International Shipping – We offer the choice Aramex , TnT and DHL beyond our home delivery territory. Orders are picked up the next day they are packed. We reserve the right to choose the most efficient shipping partner based on the delivery location. Due to high volumes and shipping partner delays, you may experience slower than normal delivery times.
For more information about delivery times, please contact your shipping provider for updates to their services related to COVID-19.
We are now offering FREE shipping for all orders over RM100 for West Malaysia.
Where do you roast your coffee?
We have roasting facilities in Kuala Lumpur, always roasting to order except blend. We roast every Monday & Thursday.
Do you offer dark, medium, and light roasts?
We develop coffees to be as sweet and clean as they can be, and we offer profiles that fit everyone’s tastes.
What’s the difference between a blend and a single-origin coffee?
Single-origin coffees are sourced from a specific place, whether estates, family-owned farms, or communities served by farmer organizations. Blends showcase coffees from different places that we combine with great care and intention so they can work in concert to highlight a distinct flavor.
How do I brew coffee at home?
We have guides for pour over, cold brew, AeroPress, espresso, French press, and automatic drip coffee.
What is Specialty Coffee?
All of our coffees are specialty grade, which according to the Specialty Coffee Association (SCA) means it has received a grading of 80-points or higher on a 100-point grading system. For us, specialty is from seed to cup with our passion.
Most of our coffees follow a Direct Trade sourcing model by visiting the country of origin and purchasing beans directly from the growers. In this model, there are no brokers or any other intermediaries between the roaster and the producers. Seeing production first-hand also provides transparency on the growing and working conditions at each farm, so we can be sure we’re supporting sustainable and ethical practices. Simply put, Direct Trade is about lasting relationships that create the most mutual benefit. Although most of our coffees are sourced this way, we are not always able to personally visit each farm and producer.
SHOPPING & SHIPPING
How do I buy your coffee?
On our website, in one of our retail locations, or through one of our wholesale partners. Where are you located? We can help guide you to the nearest location.
Do you ship internationally?
Yes, we do. Should you have further questions please contact our Customer Experience team at firstname.lastname@example.org
What are my options for subscriptions?
We have a variety of subscription options. You can choose from here.
How do I buy wholesale?
Please visit our Wholesale Support page.
What is the best way to store my coffee?
For optimal freshness, we suggest storing our coffee at room temperature in an airtight container, or in the original Discover coffee bags, which are designed with one-way degassing valves and zipper seals to lock in freshness.
When my coffee will be ship?
Our roast date will in every Monday & Thursday, we will ship your coffee in follow roasting date.
How to read our label?
We love coffee, and appreciate the nuance of every bean. We also understand everyone's palate and taste preferences vary. To help you find the perfect cup, we share the following details on our bags and labels;
Details about the farm (the country, region,) and the coffee itself (the varietal and processing methods) can be found on every bag of single origin coffee
Our roasting team cup our coffee daily for quality and consistency. A set of 3 distinct tasting notes are decided prior to the release of each coffee, the first 2 describe taste and the 3rd describes the texture
Our custom scale measures each coffee's flavour profile from 'classic' (rich chocolate, caramel) to 'adventurous' (bright, juicy and aromatic fruit notes)
We roast, bag and ship our coffee on the same day and recommend drinking your coffee fresh, ideally within 60 days.
For further information around aging times look at the parameter guides provided for each coffee.